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Design Media has developed a series of customizable interactive Flash templates. Click below to view a small sample of this rich interactive experience that includes video, interactive animated treatments, engaging Knowledge Check series (self quizzes that can be used at the end of each module) – such as drag and drop, multiple choice, and crossword puzzle tests – as well as animated bulleted lists, rollover image maps, and click-to-reveal functionality.
Launch the Design Media Template Samples
The Financial and Administrative Department [FAS] of UCSF provides all of the support services for the University ranging from campus life activities to human resources and training, and from payroll and accounting to janitorial services and law enforcement. To unify and quantify the efforts of each department to provide outstanding customer service, FAS developed standards called CARE (Collaborative, Accountable, Responsive, Efficient), which represent expectations for each employee. This represented a cultural shift within the FAS leadership group. The challenge would be to motivate the additional 1200+ FAS employees to learn and embrace these new standards.
Design Media began by capturing stories through focus groups and one-on-one interviews with employees who were perceived by both leadership and associates as role models for the organization. Their stories about what it means to CARE became the central theme of the training and were used to set the tone for each module in the course. Their unscripted and spontaneous responses about what it means to be Collaborative, Accountable, Responsive, and Efficient draws the learner into the content of the course.
The 90-minute Web-based tutorial features:
- Branching Scenarios – These real-life case studies allow the learner to explore a variety of customer service-related problems/resolutions based on their input. Each scenario begins by presenting the learner with a description of the problem. The learner is then asked to choose an appropriate course of action. Each course of action provides the learner with a different outcome. The goal is to demonstrate that there are more effective and customer friendly approaches to problem solving.
- Printable Job Aids – Job aids that highlight important concepts provide ongoing support and just-in-time training. For example, Design Media created job aids with tips for effective communication, how to be a team player, how to say yes, and dealing with difficult customers.
- Manager Toolbox – Supplementary information that is more relevant to management-level staff about implementing the C.A.R.E. standards is provided through a Manager Toolbox.
- Certificate of Completion – Upon successful completion of the C.A.R.E. Web-based training, learners are able to print out a certificate.
Launch the UCSF: WE CARE project
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